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Return Policy


This page contains the Return Policy for nicotinetogo.com.  

 

Do you accept returns? 
Yes, returns are accepted within 90 days of your purchase date for any reason.

How do I return an item?  
To return an item, simply ship it back to us. The return address is listed on the shipping label.  If you are unable to find the return address, then please email us at info@nicotinetogo.com and we will reply with return address.  

How do I get a refund for my returned item?  
In order to get a refund, the item must be returned to us.  If the item is in re-sellable condition, then a full refund will be issued.  
  

Do you accept partial returns?  
Yes, partial returns are accepted.  Once we receive the returned item, it can take up to 7 days to process before the partial refund is issued.   

How will I receive my refund.  
The refund will be issued to the same payment method used for the original transaction.   

Do I have to contact you before I return an item?   
No, you do not have to contact us before returning an item.   

Who will pay for return shipping?  
The return shipping cost is the buyers responsibility unless there was an error with your original order.  If there was an error with your original order, then please contact us beforehand to get approval for the return shipping label.  

Where is my refund?  
A refund can take up to 7 business days to process, plus an additional 1 to 3 days for any 3rd party payment processor to send payment to you. 

 

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